On tour

2017—The Racecourse Year of Service

This year, the RCA has been exploring customer service and what it takes to ensure an exceptional customer service programme. The approach is not training so much as education –…

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RCA ‘On Tour’ blog

Changing consumer. Changing expectations This latest blog explores changing consumer needs and expectations resulting from major demographic shifts in our society. The blog is presented in two parts, the first…

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RCA ‘On Tour’ Bars:Live

The world of bars and drinking venues is in a constant state of flux. But with nearly 60 racecourses and heaven knows how many bars amongst us we felt it…

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Qatar Goodwood Festival

Welcome back to the RCA’s very own On Tour blog. Having spent the last few blogs touring the best of our competitors in the sports and leisure sector we thought…

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Update

Update is the Racecourse Association’s monthly newsletter – the only place to find out about the ins and outs of the racing world. There are lots of interesting and enlightening regular features such as Racecourse in Focus and Five Minutes of Fame, as well as special features looking at latest events and announcements.

Ensure you keep up to date with the latest news from the RCA by signing up to our mailing list. Our publications are detailed below.

UPDATE

Our monthly newsletter with features from British racecourses and updates from the rest of the sport.

On Track

Our regular features column providing an in-depth, behind the scenes view of British Racecourses and our work.